Cancellation By You:
The lead name on the booking must give the notice to cancel the Stay/Holiday in writing or mail at our office and we shall refund the tour cost after deduction cancellation charges as under.

In order to cover our expected loss from the cancellation of the booking there is a set scale of charges which must be paid by you or anyone travelling with you;

  • From the booking date till 30 days prior to the departure date, 20 % of the package cost is chargeable.
  • From 30 days to 17 days prior to the departure date, 50 % of the package cost is chargeable.
  • From 16 days to 7 days prior to departure date, 100 % of the package cost is chargeable.

Note: Some Hotels Have Different Cancellation Policy’s at the time of Booking Confirmation we’ll forward the revised Cancellation Policy as Per Hotel Package Booked.

Changes Made By Us Before Travel:
We reserve the rights to do any change in your Hotel Stay/Holiday programme due to unexpected conditions. If you do not want to accept a significant change, which we will tell you about before you depart, we will (if we are able to do so) offer you an alternative Stay/holiday of equivalent or closely similar standard and price at no extra cost, or a less expensive Holiday, in which case we will refund the difference in price. If you do not wish to take the alternative we offer you, you can choose a different Holiday offered for sale by us and pay, or receive a refund of, any price difference. Or, if you prefer, you can cancel your Holiday and receive a full refund of deposits, which you have paid to us, except for any amendment charges of Rs 1500 – Rs 5000. 

Unless the change is as a result of circumstances such as fighting, disturbance, terrorist movement, natural tragedy, fire, bad weather conditions, we will pay you compensation as;

  • Before 12 or Less days prior to the departure date, Deposits only.

In case we cancel your tour due to unavoidable circumstances like when we won’t be able to provide you with some or full promised services, then we will refund the full amount of deposits

Your Responsibility:
We want all our customers to have an enjoyable, carefree Holiday. But you must remember that you are responsible for your actions and the effect they may have on others. If we, or another person in authority, believe your actions could upset, annoy or disturb other customers or our own staff, or put them in any risk or danger, or damage property or you are unfit to travel, we may end your Holiday and terminate your contract. You and your travelling party will be prevented from using your booked accommodation, transport, and any other Travel Arrangements forming part of your booking and we will not be liable for any refund, compensation or any other costs you have to pay. Alternatively at our discretion, you may be permitted to continue with your Holiday but may have additional terms of carriage imposed upon you.

In addition to the above and the effect your actions may have on others, you must particularly also bear in mind that you are responsible for your safety, and that you are responsible for the condition of the property you occupy. We are not responsible for any accidents which occur in or around irresponsible behaviour, or for any accidents which occur anywhere on properties because of glass, china or the like which you have broken and/or have left in a way in which injury can result.

We expect that you will enjoy your holiday with us. We appreciate that you may well drink alcohol as part of your enjoyment. You must, however, do so responsibly and we will have no liability to you for any injury, loss or damage you suffer as a result of your judgment being impaired wholly or partly by alcohol.

We will hold you and the members of your travelling party jointly and individually liable for any damage to the accommodation, furniture, apparatus or other materials located within the accommodation, together with any legal costs we incur in pursuing a claim. It is your duty to report any breakages, defects or damage to an appropriate person immediately.

If your behaviour or the behaviour of any members of your travelling party causes any diverted we and/or the carrier will hold you and those members jointly and individually liable for all costs incurred as a result of that diversion. We cannot accept liability for the behaviour of others in your accommodation, or for any facilities/services withdrawn as a result of their action.

Refunds
Hotel/Holidays/Staycation: We issue refunds for booking as per cancellation policies advised during booking and mentioned in Booking Voucher. Once we receive your receipt of cancellation, as the case may be, a refund is issued to the original payment method or to your bank account (in case of cash deposited in our account) within 5-7 Working Days.

Flight: Refunds will be processed as per the airline fare rules and cancellation policy. Such refunds shall be subject to Trablogs Private Limited receiving the same from the airlines. However, the convenience fee paid to Trablogs Private Limited paid at the time of booking is a non-refundable fee.

All cancellations made directly with the airline need to be intimated to Trablogs Private Limited , in order to initiate the process of refund. The processing time for refunds may vary depending on the mode of payment, bank etc. The refund shall be processed after deducting the Trablogs Private Limited service fee which is independent of the convenience fee as mentioned above.

The refund will be credited to the same account from which the payment was made. For example, if the User used a credit card, Trablogs Private Limited will make an appropriate charge reversal to the same credit card; like-wise if the User used a debit card, Trablogs Private Limited will credit the money to the same debit card.

In the event of cancellation and refund of partially utilized tickets, upfront discount and promo code discount availed at the time of booking would be deducted from the refund amount. Once we receive your receipt of cancellation, as the case may be, a refund is issued to the original payment method or to your bank account (in case of cash deposited in our account) within 5-7 Working Days.

If You Have A Complaint:
We aim to provide the best Holiday possible. However, if you are not satisfied please complain as soon as possible to the relevant person (for example, the accommodation management or transport supplier). If they cannot help, you must tell your Holiday Representative and we will do everything reasonably possible to sort the problem out. If you are still not satisfied, ask your Holiday Representative. If you do not have the services of a Representative, you must contact us at Trablogs Private Limited at (24*7 Helpline) hello@trablogs.com / +91-9410906543. No complaints or refund for the same be entertained after the Holiday programs.

You Are Responsible For Your Documents And Possessions
You will have to take the risk and responsibility of all your baggage, belongings, currency, valuables, documents and personal effects (collectively ‘baggage’) at all times during the tour, whether during travel on the airline or during your stay in hotel or during your travel in coaches, while on excursions or otherwise. 

If you forget to carry or if you lose essential travel documents such as permits, passport, ID, visa, tickets etc., you may be compelled to curtail the tour and you may have to incur extra expenses, for which you alone shall be responsible. 

In view of what is stated above, please carefully note that:
We shall not be responsible or liable for any loss or damage in respect of your baggage etc. or their contents whether due to theft, accident, negligence or otherwise;

We shall not be responsible for any cancellation or curtailment of your tour compelled by any such loss of baggage etc. and we shall pay no compensation or refund to you;

Some coverage in respect of baggage loss or damage may be provided by insurance.

It is advisable that you do not carry valuables on the tour. However, if you carry any valuables, we recommend that you use all available facilities to keep them secure during your tour. In this regard, some hotels provide Safe Deposit Lockers (which may be charged separately).

Law And Jurisdiction
This contract will be governed by Indian law. You agree that in the event of a dispute or difference between the parties the exclusive jurisdiction shall vest in the competent court / forum / tribunal in Nainital (Uttarakhand) only.